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Help Section for Live Stream Concert

BE SURE TO READ OUR HELP SECTION BELOW BEFORE YOU PROCEED TO PURCHASE

He’s back! Daniel O’Donnell will perform his first ever live streamed show from the Millennium Forum Theatre in Derry on Sunday 1st November at 7pm (Irish time). Daniel will be joined on stage by his band, who have sadly been out of action since the pandemic hit in March.

No matter where you are in the world, this concert is for all of Daniel’s loyal fans, who will be able to tune in from all over the globe, in the safety and comfort of their own homes, to see Daniel perform a two-hour set of his best loved hits as well as a selection of tracks from his brand new album ‘Daniel’, released 16th October.

This live-streamed event will give Daniel an opportunity to re-connect with his many fans worldwide after a long absence due to Covid-19. It will also bring in some much-needed income for his dedicated band and crew who have not toured this year due to the pandemic.

Organisers are advising early booking online, best not to leave it until the evening of the live stream!

HELP SECTION


How do I create an account?

Once you have purchased your ticket you will be able to log in with your details to watch the concert live up to two hours before it begins at 7pm(GMT) on Sunday the 1st of November. 

  • Step 1. Click the Login button or the content you wish to watch.
  • Step 2.Select the Sign up option at the top of the form.
  • Step 3. Fill in the register form and click the Register button.
  • Please make sure that the email & password you enter is correct and keep a note of them.
  • You will receive an email confirmation for a successfully created account.
  • Please check your junk / spam folders if you do not receive your confirmation email.
  • To find out how to make a purchase, proceed to the next section.


How do I make a purchase?

Once you have purchased your ticket you will be able to log in with your details to watch the concert live up to two hours before it begins at 7pm(GMT) on Sunday the 1st of November. 

  •  Step 1. Click the content you wish to watch.
  • Step 2. Enter your login credentials (email and password).
  • Please ensure you enter the correct details
  • Step 3. Select the desired price option and click Next.
  • Step 4. Enter the required information.
  • Step 5. Click the Pay button.
  •  You will receive an email confirming your purchase.
  • Access to the stream page will be available on 1st of November at 5PM
  • In the meantime, you can check your access to the inplayer site by logging in the same way as you logged in to make the purchase.
  • In case the page does not load, please click the refresh button.

How do I watch the stream?

Once you have purchased your ticket you will be able to log in with your details to watch the concert live up to two hours before it begins at 7pm(GMT) on Sunday the 1st of November. 

  • Just click on the same button you did when you created your account and made your purchase.
  • Then, just log in with the email and password you set up during registration.
  • If you purchased your pass via the Facebook, Google (Gmail), or Twitter login buttons, make sure you use them now as well.
  • If you have any trouble logging in, please contact Support Centre (https://support.inplayer.com/)

Specifications to stream

In order to avail of the service your broadband download speeds should be in excess of 5MBS.

Refunds will not be issued for problems with poor broadband speeds or issues with individual browsersdevices.

We recommend to stream via Google Chrome.

I'm having problems viewing

If you are having problems viewing you can contact our help desk here: https://support.inplayer.com

For any other issues please contact joan@kcpmanagement.ie